Booking Terms & Conditions

1. Who these terms apply to

These booking terms and conditions ("Terms") govern every package holiday booked through To the Beach Holidays Ltd ("we", "us", "our"), whether you book as a guest or through a registered account. By completing a booking through checkout, you confirm that you have read, understood, and agree to be bound by these Terms on behalf of yourself and every other person named on the booking ("your party"). If you are booking on behalf of someone else, you must have their authority to accept these Terms and you are responsible for making sure they are aware of, and comply with, the terms that apply to their travel.

You must be at least 18 years old to make a booking. If any member of your party is travelling without a parent or legal guardian, it is your responsibility to check whether the accommodation, airline, or destination has any restrictions on unaccompanied minors before booking.

2. How a booking contract is formed

Searching for and viewing a package on this site does not create a contract between us. A contract is only formed once you have:

• Selected a package, chosen your travel dates, traveller numbers, and any optional extras;
• Provided accurate lead traveller and contact details at checkout;
• Completed payment in full (or, where a deposit option is offered, paid the required deposit); and
• Received a booking confirmation showing a unique booking reference.

The booking confirmation is the point at which a binding contract exists between you and us for the package described in it. Please check your confirmation as soon as you receive it and tell us immediately if any information — traveller names, dates, flight times, board basis — does not match what you booked, since certain corrections (particularly to traveller names on flight bookings) can become difficult or costly to fix once tickets have been issued.

We act as an agent for the hotel, airline, and transfer suppliers that make up your package. Each supplier's own booking conditions also apply to the part of your holiday they provide, and where our Terms and a supplier's conditions conflict on a matter specific to that supplier's service, the supplier's conditions take precedence for that service only.

3. Prices and what's included

Every price shown on this site is a total price per person, calculated for the specific travel dates, traveller count, hotel, and board basis you select — it already includes return flights, hotel accommodation for the number of nights shown, and applicable taxes and airport charges known to us at the time of booking. There is no separate "flight only" or "hotel only" price hidden behind the headline figure, and nothing is added to your total between search and checkout other than optional extras you actively choose to add (such as baggage, transfers, or travel insurance).

Prices can and do change frequently, reflecting live availability, seasonality, and currency movements on the underlying flight and hotel inventory. The price you pay is the price confirmed at the point your payment is processed — once you have a booking confirmation, the total price shown on it will not change because of later price movements, except where a change to your booking (see section 5) or a Government-imposed change (such as a new tax) requires it.

Where a discount or promotional price is shown, it applies only to the specific package, dates, and traveller count advertised, and only while that offer remains available — discounts are not guaranteed to be available at the point you reach checkout if demand or availability has changed in the meantime.

4. Payment

Full payment is taken at the time of booking via our payment processor, Stripe. We do not store your full card number on our servers — card details are transmitted directly to Stripe, which is certified to the Payment Card Industry Data Security Standard (PCI DSS). Some live booking sites offer a low-deposit option with a balance due closer to departure; this site does not currently offer a deposit-based payment plan, so the full total shown at checkout is the amount charged when you confirm your booking.

If a payment is declined, reversed, or successfully disputed with your card issuer after we have already committed funds to a supplier on your behalf, we reserve the right to cancel the affected booking and to recover any resulting loss from you.

5. If you want to change your booking

We'll always try to accommodate a change if the underlying supplier allows it, but changes to a confirmed booking are not guaranteed and may carry a cost. Common examples:

• Date changes: most flight-inclusive packages are priced against a specific outbound flight, so moving your dates usually means re-pricing the whole package at current rates rather than simply shifting the same price to a new date.
• Name changes: minor corrections (a misspelling) are usually straightforward; a substitution of one traveller for another is treated by most airlines as a new booking and may not be possible once tickets are issued.
• Adding or removing travellers: this changes the room configuration and the per-person price basis, so it's treated as a new quote rather than a simple adjustment.
• Adding extras: baggage, transfers, and insurance can usually be added after booking, subject to availability, up until a cut-off point before departure.

Where a change is possible, any price difference plus a reasonable administration charge will apply. Where a change is requested very close to departure, some suppliers treat it as a cancellation and rebooking, in which case cancellation charges (see section 6) may apply instead.

6. If you need to cancel

Package holidays are typically priced on the basis that the airline and hotel are paid, or become non-refundable, well before your departure date — so the closer to departure you cancel, the more of the total price you're likely to lose. As a general guide, similar to standard industry practice:

• More than 70 days before departure: loss of any non-refundable deposit or booking fee only.
• 43–70 days before departure: typically 30–50% of the total price.
• 15–42 days before departure: typically 60–90% of the total price.
• Within 14 days of departure: typically 100% of the total price.

These bands are indicative rather than fixed — the actual cancellation charge for your specific booking depends on the individual airline fare rules and the hotel's own cancellation policy, both of which are set by the supplier, not by us. Where we're able to recover any part of a cancelled booking from a supplier, we will pass that back to you, less our reasonable administration costs.

If a member of your party needs to cancel for a reason covered by their travel insurance policy — illness, bereavement, redundancy, and similar — that's a matter for a claim against the insurance policy, not a reason we're able to waive our own cancellation charges, which is exactly why we recommend travel insurance is arranged at the same time as booking.

7. If we need to change or cancel your holiday

Occasionally a supplier changes or withdraws a service after you've booked — a flight time moves, a hotel closes for refurbishment, or a route is discontinued entirely. We separate these into minor and significant changes:

• Minor changes (a flight time shifting by a few hours, a like-for-like hotel substitution) don't entitle you to cancel without charge, though we'll always tell you about them as soon as we're aware.
• Significant changes (a change of resort, a large flight time shift, a downgrade in hotel category) entitle you to choose between accepting the change, accepting an alternative package of comparable standard if one is available, or cancelling for a full refund of the amount you've paid us.

In rare circumstances — extreme weather, industrial action, government advice against travel to a destination, or similar events outside anyone's reasonable control ("force majeure") — we or a supplier may need to cancel or significantly amend your holiday for reasons that aren't anyone's fault. In these cases we'll offer a refund or an alternative where one is available, but we are not liable to pay compensation on top of that where the cause is genuinely beyond our or the supplier's control.

8. Our responsibility for your holiday

Where we've arranged your package as described in these Terms, we're responsible for making sure the individual elements you've booked — flights, accommodation, and any transfers you've added — are provided as described at the point of booking, subject to the change and cancellation terms above. We are not responsible for services you arrange independently of your package, such as excursions booked locally, car hire arranged separately, or activities not sold as part of your package.

Our liability for a claim connected with your package is limited to the total price you paid for it, except in relation to death or personal injury caused by our negligence, or any other liability that cannot legally be excluded or limited.

9. Travel documents, visas, and health

It's your responsibility to make sure every member of your party holds a valid passport (with the validity period required by your destination — many countries require at least six months' remaining validity from your return date), any visa required for your nationality and destination, and to check for any recommended vaccinations or health precautions before you travel. Requirements vary by nationality and can change with little notice, so we'd always recommend checking your government's official foreign travel advice shortly before departure rather than relying solely on information gathered at the time of booking.

We are not liable for any cost, delay, or denial of travel resulting from a traveller not holding the correct documentation for their nationality and destination.

10. Travel insurance

We strongly recommend that every member of your party has adequate travel insurance in place from the moment you book, covering at minimum: cancellation and curtailment, medical expenses and repatriation, personal baggage, and personal liability. Insurance is not included in your package price unless you've specifically added it as a checkout extra, and it is your responsibility to make sure any policy you rely on actually covers the activities and destinations included in your holiday.

11. Conduct during your holiday

Airlines and hotels reserve the right to refuse boarding or accommodation, without compensation, to anyone whose behaviour is disruptive, threatening, or puts the safety or comfort of other guests or crew at risk. If this happens because of your own conduct or that of someone in your party, we have no further responsibility for your holiday from that point, including any cost of getting home.

12. Special requests and accessibility

If your party has a special request — an adjoining room, a specific dietary requirement, a mobility need, or similar — let us know at the time of booking and we'll pass it on to the relevant supplier. Special requests are always passed on in good faith but are never guaranteed unless a hotel or airline has specifically confirmed it in writing, since fulfilment ultimately depends on the supplier's own availability on the day.

13. Complaints

If something goes wrong during your holiday, please raise it with the hotel or supplier's local representative straight away — most issues (a room not matching the booked category, a maintenance problem) are far easier to put right on the spot than after the fact. If it isn't resolved locally, please contact our customer service team as soon as possible during your trip so we have a fair opportunity to help while you're still there.

If you remain unhappy after your return, write to us within 28 days of coming home with your booking reference and full details, and we'll investigate and respond within 28 days of receiving your complaint.

14. Financial protection

Applicable financial protection for flight-inclusive package bookings is confirmed with you when your booking is finalised with a travel specialist, in line with UK package travel regulations. Details of the specific protection covering your trip, and what it means if we or a supplier become insolvent, are set out in your booking confirmation.

15. Data protection

Any personal data you provide when booking is handled in line with our Privacy Policy, which explains what we collect, why, and how long we keep it.

16. Changes to these Terms

We may update these Terms from time to time to reflect changes in how bookings work on this site. Where we do, the version that applied at the time you made a booking is the one that governs that booking — later changes apply only to bookings made after the update.

17. Governing law

These Terms, and any booking made under them, are governed by the law of England and Wales, with the courts of England and Wales having non-exclusive jurisdiction over any dispute.

18. Contact

For any question about an enquiry or booking, our team can be reached at info@tothebeachholiday.com or 0204 584 2433. Formal complaints can be sent in writing to Office 749, 85 Dunstall Hill, Wolverhampton, WV6 0SR, UK.